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Last Updated: 19-1-2026

This Refund & Cancellation Policy governs refunds, reversals, and cancellations for services offered on www.insta2pay.com by ARUMATECH INFOTECH PRIVATE LIMITED.

1. Nature of Services

Insta2Pay provides digital payment facilitation services, including bill payments and other value-added services. Once a transaction is initiated and processed, it cannot be cancelled by the user.

2. Refund Eligibility

Refunds may be considered only in the following cases:

  • Transaction failed but amount debited from the user’s account
  • Duplicate transaction where amount is debited more than once
  • Reversal initiated by biller or service provider

Successful transactions are not eligible for refunds.

3. Refund Process

  • Refunds are processed as per the policies of banks, billers, and service providers
  • Users must raise a complaint within the prescribed timeline via official support channels
  • Refunds, if approved, are credited to the original payment source

4. Refund Timeline

Refund timelines depend on banking partners and billers and may take 7–14 working days or more, as per applicable rules.

5. Service Charges

  • Convenience fees or service charges, if applicable, are non-refundable
  • Insta2Pay is not liable for charges imposed by third-party payment providers

6. Cancellation Policy

  • Users cannot cancel a transaction once it is initiated
  • Insta2Pay does not guarantee cancellation of any request after payment confirmation

7. Dispute Resolution

All disputes related to refunds or failed transactions must be raised through:

📧 Email: info@insta2pay.com

Decisions taken by Insta2Pay, in coordination with partners, shall be final, subject to applicable laws.

8. Policy Updates

This policy may be updated without prior notice. Users are advised to review it periodically.